Hidden Valley Handcrafts

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Mail Order Information

Orders may be made via this website or by phone, fax, email or snail mail.

Payment Policy

Orders must be paid for in advance. If using credit card, we will phone you for details (note that credit cards incur a 2% fee). Alternatively, you are welcome to phone us. Please do not attempt to email a credit card number. Otherwise, you can post a cheque or money order, or deposit directly into our account.  

Our deposit account details:

Account Name: Hidden Valley Handcrafts, BSB: 736188  Account Number: 560692.

Once payment is received, we will send the goods. For faster processing of funds transfer we do accept emailed or faxed EFT receipts.

[Note: We do have some very loyal old time customers who we treasure and trust and will happily send out orders to them with invoice enclosed for payment by direct deposit or cheque/postal order on receipt. Naturally, we may choose not to send a new order before you have paid for a previous one.]

Freight, Packing and Despatch

Due to our extreme isolation in Broome, freight is expensive. However, we pride ourselves on speedy despatch of mail orders, so you can expect to receive your goods within a week after completing your order, unless a product is out of stock and needs to be made. In this case, we will notify you. 

We mainly use the courier Toll for efficient, reliable delivery anywhere in Australia.  Freight is calculated automatically by weight in this website, and is charged to you at little more than cost. Secure packaging does add extra weight, so that is included in the calculation. Costs to any Australian location are:

  1 kg  (eg. maximum 8 soaps)   $13      (Toll or Express Post bag)

 3 kg  (eg. maximum 24 soaps)   $17   ( Toll or Express Post bag)

  5 kg   (eg. maximum 42 soaps)  $24   (Toll or Express Post bag),   or multiples of these for larger orders

  500gm  (eg. 2 x 30ml jars or 3-4 soaps)  $10   (Toll or Express Post)

Post Office Box addresses

We will send all parcels to Post Office Box addresses via Express Post, which may be a little slower than Toll. 

The courier is authorised to leave packages even if nobody is home. If you prefer to avoid possible theft from an unattended home address, try to use  a work address. 

For international orders, we will calculate the cost of postage and confirm with you before proceeding with despatch. These can be paid for via Paypal to our Paypal account. We will send you a Paypal invoice.

We attempt to package everything securely and firmly in recycled boxes but the latest planes do fly higher, sometimes causing leakage of essential oils and liquids. We now use “TRAVEL SAFE” closures – either pumps or screw top caps on our liquid products.

If your lotion has a screw cap we also supply you with an extra press disc cap to replace it with for easier application. The general rule is, pumps on all bottles of 250 or 475ml size, and TRAVEL SAFE screw caps plus supplied disc caps on 50 and 125ml sizes. We tape most products and enclose essential oils in ziplock bags to guard against leakage.

Please let us know if you have any problems – we want everyone to be happy with their purchases.

Rewards and Freebies

We are pleased to offer a free gift to the value of $10 for all orders above $150 (products only).  For all orders above $250 (products only) we are pleased to offer either a gift to the value of $20 OR free freight. Please choose your gift from the website (or state your preference for free freight)  and let us know which product or free freight you choose in the Comments section of the order form.

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