Hidden Valley Handcrafts

Visit our shop for skin care products

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Mail Order Information

Orders may be made via this website or by phone (08 91937036) or email to info@hiddenvalleyhandcrafts.com.au.

Payment Policy

Orders must be paid for in advance. Just order and we will send you an invoice which has a Pay Now button on it. This leads you to pay either by credit card or BPAY and we receive advice of payment. From February 2019 we are no longer charging a credit card fee. Alternatively, you can make a direct deposit to the bank account listed at the bottom of the invoice and email us the bank receipt. 

Once payment is received, we will send the goods. Any issues, just phone us.

 

Freight, Packing and Despatch

Broome Customers from 30-3-2020: we will deliver to your address for a small delivery fee of $5. Please add this to your payment if paying via direct deposit.

Due to our extreme isolation in Broome, freight is expensive. However, we pride ourselves on speedy despatch of mail orders, so you can expect to receive your goods within a week after completing your order, unless a product is out of stock and needs to be made. In this case, we will notify you. 

Lately we have used Australia Post express bags entirely, as Toll experienced a hacked international website.  Freight is calculated automatically by weight in this website, and is charged to you at little more than cost. Secure packaging does add extra weight, so that is included in the calculation and is the reason that estimated weights are higher than actual weights of the product alone. Costs to any Australian location are:

  1 kg  (eg. maximum 8 soaps)   $16     

 3 kg  (eg. maximum 24 soaps)   $20   

  5 kg   (eg. maximum 42 soaps)  $27 ,   or multiples of these for larger orders

  500gm  (eg. 2 x 30ml jars or 3-4 soaps)  $13   

The courier is authorised to leave packages even if nobody is home. If you prefer to avoid possible theft from an unattended home address, try to use  a work address. 

For international orders, we will calculate the cost of postage and confirm with you before proceeding with despatch. These can be paid for via Paypal to our Paypal account. We will send you a Paypal invoice.

We attempt to package everything securely and firmly in recycled boxes but the latest planes do fly higher, sometimes causing leakage of essential oils and liquids. We now use “TRAVEL SAFE” closures – either pumps or screw top caps on our liquid products.

If your lotion has a screw cap we also supply you with an extra press disc cap to replace it with for easier application. The general rule is, pumps on all bottles of 250 or 475ml size, and TRAVEL SAFE screw caps plus supplied disc caps on 50 and 125ml sizes. We tape most products and enclose essential oils in ziplock bags to guard against leakage.

Please let us know if you have any problems – we want everyone to be happy with their purchases.

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